lories Per Egg.
bit of an old one this...
Red-faced supermarket bosses are investigating after a store sent an insulting letter to a customer who complained about their chocolate selection.
Margaret Cooper wrote to Tesco in Jesmond, Newcastle, to ask why they had stopped stocking the Swiss Menier brand and received a letter back saying she had “astonishingly bad taste in chocoloate” and she should satisfy her “plain palette” elsewhere.
The sarcastic letter, on Tesco headed notepaper is signed by Mrs Shirely Upton and tells Mrs Cooper her complaint is nothing more than scrap paper.
Bosses at the supermarket, whose motto is Every Little Helps, are now investigating the letter, which they say is bogus and was not sent by the store manager.
Mrs Cooper, a housewife in her 50’s, of Jesmond, said: “I couldn’t believe it when I got this letter. It came as a real shock.
“I had been buying Menier Swiss patisserie chocolate, which is used for cooking, from the Tesco store for about six to eight weeks. It is one of the best chocolates of its kind and I was using it quite a bit. I then went back to the store and realised they had stopped selling it. I filled in a customer comment card and said something like ‘Where has the chocolate gone, yet again without warning’ and suggested they put a temporary item sticker on the shelf to let customers know it won’t be permanent. I was expecting at letter back from Tesco’s head office
saying that they were sorry that they were no longer stocking the chocolate but thanks for the observations, but instead I got this awful letter. If the letter was signed by a Mrs S Upyours I would have thought it was a joke but there is a Mrs S Upton at the store, the store manager. The letter mocks me and says I should go elsewhere. Well I will from now on”
She added: “I have handed in two other customer comment cards during this year. One was about Tesco changing the size of its croissants. Instead of stocking normal-size ones they started selling jumbo sizes. The second comment I made was about them withdrawing a low
-fat ice cream
product I liked. Both times I have received a letter from Tesco which was polite. It looks as though this time round the staff have taken it into their own hands and ended up sending me a very rude letter.”
A Tesco spokeswoman said: “We unreservedly apologise to Mrs Cooper. Clearly the letter was not written by the store manager and we are confident it was a nasty hoax. As a result we are taking measures to secure access to the comments box to try and prevent this sort of thing happening again. We do very much value the feedback we get from our customers and do everything we can to improve their shopping experience.”
The Letter to Margaret:
WITH regards to the comment card that you recently bothered us with we would like to point out the follow
1.You seem to be one of the few customers who enjoyed the Menier chocolate and the sales of this brand were not adequate to sustain its place in our store. We have come to the conclusion that you and a select few have an astonishingly bad taste in chocolate. Unfortunately Tesco is not prepared to accommodate for the less sophisticated market. We suggest you try Sainsbury’s since their food is especially bland and may satisfy your plain palette. We are also concerned that you wanted to buy 50 bars
of the chocolate.
2.We will not oblige to your requests to print ‘temporary item’ on specific shelves because after a short discussion we came to the conclusion that is a pointless and time-wasting exercise.
3.We have checked your purchases via your Clubcard details and have seen similar purchases from Sainsbury Spies and will inquest further into your background.
To conclude we found your letter to hold no significant value to our customer improvement program (sic) above scrap paper.
We hope that in the future you will take your comments elsewhere. The staff in this store are overworked as it is and if you insist on complaining in the future we sincerely hope you take your custom to an alternative supermarket.
MRS SHIRLEY UPTON, Store Manager, Tesco Metro, Calstron House, Acorn Road, Tyne & Wear
Tesco sorry for ‘bad taste’ hoax
Tesco has apologised to a customer who was sent a letter suggesting that she had “astonishingly bad taste in chocolate”. Margaret Cooper, of Jesmond, Newcastle upon Tyne, had complained that her favourite cooking chocolate was no longer stocked. She received a response, on Tesco-headed notepaper and apparently signed by the store manager, saying she was unsophisticated and should take her plain palate to Sainsbury’s.
Mrs Cooper, who had previously complained to the store that the croissants were too large and that her favourite low
was no longer stocked, said that she had been expecting a polite response. Tesco said: “We unreservedly apologise to Mrs Cooper. C
May 28, 2010
Today I went to work and I got my first check for a hundred and twenty dollars and thirty seven cents. I'm so excited! Now I can finally get my lice
I ran a couple of errands and then I came home, cleaned a bit and then the Gastineaus, Provenchers, Littons, Kixmillers, Gavin, and Rebecca came over and we all ate ice cream
, and played games, except Graeme, Taylor, Kristen and I just drew with sharpies on eachother, haha. Kiki and I watched Paper Heart and fell asleep, it was a wonderful night!